Booking Policies

 

​* Class Bookings are strictly not accepted within 24 hours of class commencement.

Cancellation Policy for Single Sessions

  • A 48-hour notice for cancellation must be given for a full refund.

  • If a booking is cancelled within 48 hours before the date of class reservation there will be no refunds given.

 

Cancellation Policy for Long-term Classes

  • A 24-hour notice for cancellation must be given for a rescheduled session.

  • The reschedule can be used for two (2) times only per long-term class package. Further cancellations will not be granted rescheduled sessions. Students are expected to meet 80% attendance of their originally scheduled classes to avoid total cancellations.

  • Sessions can be rescheduled to further respective long-term class session timings

  • After School long-term classes can be also rescheduled to school holiday class session timings.

Cancellation Policy for Events

  • A 72-hour notice for cancellation must be given for a full refund.

  • If a booking is cancelled within 72 hours before the date of event reservation there will be no refunds given.

Cancellation Requests:

  • Cancellations can be made by communications through the Let’s Chat feature on our website.

  • Please send the following details through the Let’s Chat feature:

  • Name:

  • Class booking: (Example: Pottery Experience Class)

  • Date:

  • Time:

  • Number of people:

  • Intended reschedule date and time (if applicable):

 

Deposit Policy for Events:

  • All event reservations require a 50% deposit of the total price, which must be paid on the day of making your reservation.